FAQ

WHAT DOES “ILLSPIRE” MEAN?
The term  iLLSPiRE means: inspiring people to live ‘iller.’ our goal is for you to stay cool, live fresh, & be ill. the illspire culture promotes no boundaries, no barriers to keep you from living life the way you decide. our brand allows you to express yourself in a fun and creative way, while paying tribute to the trends of the past. we stand by those who dare to be different, accept the challenges that stand before us, & embrace all who believe that life has no limits. welcome to our creation and we hope that you decide to live iLLSPiRE.

WHO IS BEHIND ILLSPIRE?

CJ, AJ, & MACKIE are the three behind the scenes. To contact them personally e-mail:

CJ – cj@illspire.com

AJ – aj@illspire.com

MACKIE – mackie@illspire.com

WHAT IS THE ILL TEAM?

The ill team is a group of talented young adults that we sponsor to represent the line. They vary from bikers, skaters, bladers, dancers (all styles), singers, rappers, musicians, artists, gamers and more! Our ILL TEAM is our in house family of fresh skill and pure heart and we stand behind all who believe in the illspire motto “Do Your Own Thing”.

HOW DO I BECOME AN ILL TEAM MEMBER?

To become a team member you may send your bio and a demo reel to mackie@illspire.com. We do not accept all submissions, but we do give every submission a fair trial. Always look out for contests and events. We usually hold one once a year in search of new talent. For more info regarding sponsorships email mackie@illspire.com

WHAT IS THE NEWS LETTER?

The newsletter is a way for you to stay informed with the latest news, updates, specials, new gear, events and much more with ILLSPIRE. Signing up for our newsletter only requires your name and email. If at anytime you wish to be removed from our mailing list you can simply click the unsubscribe link and or email us requesting a newsletter removal.

WHAT IS A REP TEAM?

The ILL Rep Team consists of anyone that wishes to join. Rep team members are given unique codes that they may share with the pulic, offering discounts and deals in the ILLSPIRE ONLINE SHOP. The more a Rep Members code is used the more private discounts, free gifts, first dibs on new gear, event tickets etc. they will earn for their own use.  To find out more email mackie@illspire.com

HOW LONG WILL MY ORDER TAKE TO SHIP?
You will receive your order in approximately 2-14 days based on your location (orders are shipped from the US). In any case the shipping process is prolonged you will be notified by e-mail. All purchases will be shipped via USPS. Please refer to the SHIPPING AND RETURNS PAGE for more information.

WHAT TERMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Discover credit/debit cards via PayPal. You don’t need to have a PayPal account to order.

HOW SECURE IS YOUR SHOP?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

CAN I MAKE A RETURN OR EXCHANGE?
You can return unworn merchandise with original tags to us within 7 days and we’ll credit you for the entire amount. Please refer to the SHIPPING AND RETURNS PAGE for more information.

IF A PRODUCT IS SOLD OUT, WHEN WILL IT BE BACK IN STOCK?
A sold out product may be restocked based on the demand. To request a restock of a product, e-mail info@illspire.com with restock in the subject line.

HOW CAN I SELL ILLSPIRE IN MY RETAIL STORE?
To inquire about selling ILLSPIRE merchandise in your retail location, email us at info@illspire.com.

WHAT DOES S.L.B stand for?
Stay. Live. Be – Illspire